OUR PRIVACY POLICY...
Here at The Felt Button we take your privacy very seriously. You share your information with us because you may wish to order something. But we can imagine that you would like to know why we ask for your personal information and what we do with it.  Here is our Privacy Policy, information such as why we hold your data, how long for, what it is used for and what we do to keep your data safe.
Information we collect and how it is collected
When you conduct a transaction on our website, as part of the process and in order to fulfil your order, we collect personal information you give us, such as:
  • name and address
  • shipping name and address (if different)
  • telephone number
  • email address
  • payment information
  • IP address
  • details of the product(s) that you order. 
If you subscribe to our Mailing List we will collect your name and your email address.  You may also choose to provide us with additional personal information or communication if you contact us directly through our Contact Us form.  We do not directly store your payment details.
Why we collect Personal Information and how we use it
There are a number of legal bases we rely to collect, use and share this information:
  • To fulfil your order, to settle disputes or to provide customer support.
  • When you have signed up for our Mailing List (by giving affirmative consent), to contact our visitors and users with general or personalised service-related notices and promotional messages. You may unsubscribe at any time.
  • For our legitimate interest, as long as these are not overridden by your rights or interests, such as to provide and improve our services. We use the information to provide the services you have requested, and in our legitimate interest to improve our services and
  • To comply with any applicable laws and regulations, such as retaining information about your purchases if required by tax law.
How we store, share and disclose your Personal Information
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances.
 
Our company is hosted on the Wix.com platform.  We share information with Wix as necessary to provide you our services and to comply with and fulfil our obligations. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  Click here for more information on Wix.com Privacy Policy.
 
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. We are unable to access this information.  Click here for more information on PCI Security Standards Council Privacy Policy.
Click here for more information on Paypal's Privacy Policy.
We share your personal information with certain trusted third parties to perform functions such as delivery companies, but only to the extent necessary to perform these services.
If we sell or merge the business it may be necessary to disclose your information as part of the transfer, but only to the extent permitted by law.
Legal compliance: we may collect, use, retain or share your information if we have a good faith belief that it is reasonably necessary to (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
How we communicate with our site visitors
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
Cookies
Cookies are used on our website to collect information about visitors browsing and buying behaviour. This information includes checkout, how our website is navigated and products purchased. We do this to better enhance the customer experience in the future.  A Cookie Alert Pop-Up App has been added to our site where you may learn more information or delete the cookies. 
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. These rights are described below:
  • Access - You may have the right to access and receive a copy of the personal information we hold about you by contacting me using the contact information below.
  • Change, restrict, delete - You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
  • Object - You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
  • Complain - If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
Data Retention
We keep your data on file for seven years, this is for tax purposes. For purposes of EU data protection law, I, Sharon Yates, am the data controller of your personal information. If you have any questions or concerns or if you wish to view, amend or delete your data or if you do not want us to process your data anymore, please contact me: Sharon Yates at thefeltbutton@yahoo.co.uk or send mail to: 6 Babingley Close, Watlington, King's Lynn, Norfolk PE33 0TR.
Privacy Policy Updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. This Policy was last updated 25/05/2018.
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